SERVICE ANIMAL POLICY

We’re an inclusive marketplace built on a foundation of trust, safety, and respect. We accommodate guests who require a service animal. This applies regardless of a property’s normal house rules and pet policy since service animals are not pets. Definitions Service Animal A service animal is, in most cases, a dog that has been trained to perform a task that mitigates the symptoms or impact of the handler's disability. Some common types of service animals include • Guide dogs for the blind • Hearing alert dogs for the deaf • Seizure alert dogs • Assistance dogs for a handler with autism or other developmental disability and mental illnesses such as Post-Traumatic Stress Disorder (PTSD) • Emotional support animals are not trained to perform a specific task. They are companion animals who help their owners cope with the symptoms of emotional and mental health conditions, such as anxiety, depression, and panic disorders. Emotional support animals are not allowed in public places, with only a few exceptions. •Therapy animals, together with their owner, are certified or registered to enter long-term care facilities, hospitals, rehab centers, schools, and other public places by invitation. They are often used to complement several types of health care. Therapy animals are generally not protected by service animal access laws. Our Lodging Facility’s Rights and Responsibilities We may ask if the animal is a service animal because of a disability and what tasks the animal was trained to perform so we can accommodate it better. We won’t charge a pet fee or increase the security deposit amount for service animals since they’re not pets. However, we can charge for damage above and beyond reasonable usage caused by the handler and their service animal. We require a $50 damages security deposit upon payment for lodging, and we refund it upon check out. We don’t need a handler to disclose their disability, its symptoms, or what causes it. We will offer the same level of quality and value for services and products. That includes making the handler feel safe, welcome, and understood. Rights and responsibilities of service animal handlers Handlers must have their animal under control either on a leash or by verbal command if they are unable to use a leash. They must pick up after the animal and dispose of waste appropriately. A disabled person with a service dog can only be asked to remove their animal from the premises in very limited circumstances. It is appropriate for staff members to ask a handler to remove their service dog if the dog is out of control or the dog is not housebroken. A service dog handler may also be asked to leave if their service dog’s actions threaten the health and safety of other people.